Our Property recognizes the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our booking engine. We hold the privacy of your personal information in the highest regard.
Our Property, as data controller, collects and processes personal data for the purposes of bookings, to make request, and for purposes guests’ management , payments, billings and marketing/promotional actions. Your data may be transmitted to other controlled or related companies. The data shall not be publicly disclosed.
Data Processor: Our booking engine provider is authorized to act as the “processor”of personal data in behalf of us.
INFORMATION AND CONSENT
You may exercise your rights concerning the protection of personal data (access, rectification, amendment, deletion, objection to the handling of your data, etc.), by contacting our Property (Data Controller) at the following contact details:
* Apartments Hotel “Caro”
* Address: 6 Baba Rada, 9000, Varna
* Phone: +359893048143
* е-mail: firstname.lastname@example.org
WHAT PERSONAL INFORMATION DO WE COLLECT?
We can help you book directly the perfect accommodation in our Property only with the provision of some of your personal data. When you book directly with us, we as for your First Name, Last Name, Mobile Phone Number, Address,City, Country, ZIP /Postal code, Email Address and your payment information as mandatory information. Optionally we ask you details such as Company Name, Title, Date of birth.
HOW DO WE USE THE INFORMAION THAT YOU PROVIDE TO US?
First and foremost, we use your personal data to complete, manage and administer your online Reservation. Our Property as data controller, collects and processes your personal data for the purpose of:
-Managing your bookings made and your requests and preferences
-Administering our business activities, provisioning of services and monitoring the use of services
-Managing payments (where applicable) and billings/invoices
-Managing marketing actions and communications by electronic and/or conventional means
-Managing surveys regarding the quality of the services provided by us
Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers.
PRIVACY AND PROTECTION OF PERSONAL DATA
Our company will in no way disclose, publish, sell or exchange your personal data and information entrusted to us. In extreme cases we may also disclose your personal data to third parties to:
– Comply with any court order or other legal obligation or public authority or when data is requested by government or law enforcement authorities;
– Protect the rights of our property. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction
USE OF COOKIS
IP ADDRESSES – OTHER INFORMAION WE COLLECT
When you visit our booking engine we autocratically collect the following data as part of demographic and profile data known as traffic data:
-Technical information including the Internet Protocol (IP address) that is used to connect your computer to the internet, browser type and version, time zone settings, and operating systems and platform, Information concerning your visit, including the full Uniform Resource Locators (URL), products you viewed or searched for, page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks) and methods used to browse away from the page.
We will use the above information that we collect about you as part of our efforts to keep our website safe and secure and for improving our website to ensure that content is presented in the most effective manner.
Any personal data collected will be processed in a fair, legal, transparent and GDPR (General Data Protection Regulation) “REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL” compliant way. GDPR compliant third party services may be used for data processing.
Last Updated: December 4th, 2020
Caro Apartments Terms and Conditions:
Check-in starts at 2:00 p.m.
Check-out is until 12:00 a.m.
General conditions for cancellations and changes when booking: Aparthotel Caro applies a 24-hour cancellation policy outside the active season and a 72-hour policy in the active season. In case you do not notify the hotel for cancellation or change in your reservation within the required period, compensation will be charged in the amount of the value of the first night of the reservation. The full value of the requested services will be used on the day of booking. In case of cancellation, change of the reservation or non-appearance within the terms specified in the reservations, refund of the value of the paid services is not possible.
Non-smoking rooms and public areas of Caro Apartments.
In case of established violation, a fee for additional cleaning in the amount of BGN 100 may be charged.
Accepted credit cards: American Express, Visa, Euro / Mastercard, JCB
Parking: Caro Aparthotel does not have its own car park. Street parking is in Blue Zone mode. It is possible to book a paid parking nearby, please contact us. The price is BGN 11 for 24 hours. Parking is subject to availability and cannot be guaranteed without a confirmed hotel reservation.